Personalized Gift Express: Order - Shipping Info

Shipping Methods

UPS

Domestic Destinations UPS Ground UPS Next Day AirŪ - All 50 US States, limitations in Alaska & Hawaii UPS 2nd Day AirŪ -All 50 US States, limitations in Alaska & Hawaii

UPS Shipping Rates Calculated Automatically and Visible During the Checkout Process. Rates are Determined by the Weight of Order, Size of the Box and Shipping from Area Code 64078 to your location.

Due to the weight and size of several items, we reserve the right to contact customers with an adjusted shipping amount when selecting UPS air shipping

Shipping Destinations: United States

Armed Service Men & Women Overseas using APO address may contact us regarding shipping arrangements for your order via USPS Priority Mail.

1-800-816-0922

This map is a general representation of UPS Ground transit times from our location, Peculiar, Missouri 64078. If you want to know the exact shipping cost for an item, click on the "Add to Shopping Cart" button for the item of interest. You will be taken to the Shopping Cart page at this point. Enter your name, address, state, zip code and shipping method and click "Apply". You will then be able to see the exact amount of the shipping costs for the shipping method you choose. You do not need to enter credit card information to do this. We are not responsible for shipping delays due to weather conditions (delays from road conditions due to flooding, snow, etc) You need to allow for such unexpected delays when placing your order.

USPS Priority Mail

We offer UPSP Priority Mail to all lower 48 US States. Alaska and Hawaii.

Turn-around Time

We usually send a digital proof via Email within 24 hours for custom personalized items that require one. We can ship most items within 3 - 5 business days after receiving approval of a proof on in stock items. Due to certain types of personalization some items may take longer and the exceptions to this rule are noted in the product description.

When determining if we can meet your deadline please remember to factor in the actual time it takes for shipping the item from our location to yours. "Ships within 3 - 5 business days doesn't mean you will have your order in 3 - 5 days. It means it will leave our facility in 3 - 5 business days.

A Business Day = One Day 9am - 5pm CST Monday - Friday
The Office and the Production Shop are closed Saturday and Sunday, therefore Saturday and Sunday are not considered business days.

Orders placed after 2:00PM CST will be processed the next business day.

On out of stock items, to save on cost so that we can pass that savings on to our customers, we reorder supplies on Monday and Thursday morning of each week, therefore out of stock items are usually ready to ship within 7 business days after the order is placed.

We are not responsible for shipping delays due to weather conditions (delays from road conditions due to flooding, snow, etc) You need to allow for such unexpected delays when placing your order.

Express Shipping options are available on all items.

Rush Fees are available on certain items. Those items are specified in the description area for that item. Rush Fees shorten the production time. They do not shorten the shipping time. You would need to select UPS 2nd Day Air or UPS Next Day Air during the checkout process to expedite (shorten) the shipping time.

Sales Tax

We collect sales tax for residence ordering from the State of Missouri

Security

We take your privacy seriously and use 128 bit SSL encryption to process all orders. Order securely 24 hours a day, 7 days a week, 365 days a year.

E-commerce service is provided by Yahoo!, one of most trusted names on the Internet and a leading provider of e-commerce services.

Image Requirements

• JPG Format Best
• Close Up Images Work Best
• Use Best Quality Image Possible
• Use 300 dpi resolution or higher
• Send Uncropped Images, we will crop for best position for the item you purchase
• We do not correct image color
• Bright colors work best
• We do not correct image focus

Notes: Send 300 dpi or higher resolution images when possible. Please send uncropped images. We will crop photos to the best fit for the item ordered. Image size of approx 4x4 inches or larger works best. When more than one subject is in the photo, make sure that the subjects are very close together.

We will not color correct or refocus your image. Close-ups and images with bright colors will produce the best results.

If sending a picture via mail, place the picture between 2 pieces of cardboard so it doesn't get damaged in route. We will return your photo with your order.

A safer method to send your photos would be UPS since it has a tracking number. It costs more but it depends upon how much you value your picture.

We are not responsible for photos lost by the US Postal Service, and it has happened.

Digital Proofs

For certain items personalized with picture and custom design, our customers may have the option to receive a digital proof via Email. If this option is chosen we will send you a digital proof for your approval before your order is placed into the production schedule. At this time it is the customers responsibility to check the overall design layout as well as spelling, etc. If changes are needed we will make them during this process and send another proof. Up to 3 digital proof are available free of charge. If four or more proofs are required, a $25.00 art fee may apply. After we receive approval of a proof your order will be placed in the production schedule. Order will usually be shipped within 3 - 5 business days after approval of a proof.

Proof are usually sent within 24 hours. If an order is placed on the weekend, proofs are usually sent by the next business day. If you have not received your proof within this time frame please check your bulk folder. Spam filters may have sent your proof to your bulk folder.

Guarantee

Any item that is damaged in shipping can be exchanged for an identical item with the same personalization. However, a claim must be made with the freight carrier.

The better the photo you send us, the better your imprint will be. Please check shopping cart carefully. If you are to receive a digital proof of your layout, please double check spelling as well as the overall design. Personalized Gift Express will not be responsible for misspelled names (unless it is our fault), incomplete information, or for wrong items purchased.

We cannot accept returns on any personalized merchandise. All sales are final.

Should you receive a damaged item, please call our Customer Service Department at (800) 816-0922. We will send out a replacement at no charge.

When you receive your replacement shipment, you may find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). Following the instructions provided, return the damaged merchandise to us. Do not include anything else in your return shipment.

Shipping expenses are not refundable

We do not honor pricing typo errors

Personalized Gift Express reserves the right to refuse service to those submitting defamatory, obscene, pornographic, indecent, lewd, suggestive, photos or text. We reserves the right to cancel orders at our sole discretion. Incidents where this may occur include demanding behavior or abusive language directed at our employees. Personalized Gift Express reserves the right to refuse or terminate service.

* On certain personalized items up to 3 free proofs may be provided per order. After the thrid proof the order may be subject to a $35.00 art fee. To avoid this be sure you that you know what you want before ordering.

* We treat our customers with respect and we expect the same in return. We have zero tolerance for verbal abuse of any kind, over the phone or via email. Should this occur the result will be immediate termination of the conversation and swift cancellation of the order without further discussion.

*No refunds on personalized items

*If you have a problem with your order you must contact us via phone and via dated email immediately so both of us will have the problem documented. No refund will be issued for any reason if contact has not been made within 2 weeks after the order has been delivered. 1-800-816-0922