Shipping & Returns
- Shipping & Returns
For custom personalized photo gifts a digital proof us usually sent via Email within 24 hours when requested. We ship most items within 3 - 5 business days after receiving approval of a proof, subject to availability. Due to certain types of personalization some items may take longer and the exceptions to this rule are noted in the product description. When determining if we can meet your deadline, please remember to factor in the actual time it takes for shipping the item from our location to yours. "Ships Within 3 - 5 Business Days" doesn't mean you will have your order in 3 - 5 days. It means the item will leave our facility in 3 - 5 business days. A Business Day = One Day 9am - 5pm CST Monday - Friday
The Office and the Production Shop are closed Saturday and Sunday, therefore Saturday and Sunday are not considered business days. Orders placed after 2:00PM CST will be processed the next business day. On out of stock items, to cut costs so we can pass that savings to our customers, we reorder supplies on Monday and Thursday morning of each week, therefore out of stock items are usually ready to ship within 7 business days after the order is placed.
We are not responsible for shipping delays due to weather conditions (delays from road conditions due to flooding, snow, etc). Express Shipping options are available on all items.
Rush Fees are availabe on certain items. Those items are specified in the description area for that item. Rush Fees shorten the production time. They do not shorten the shipping time. You would need to select UPS 2nd Day Air or UPS Next Day Air during the checkout process to expedite (shorten) the shipping time.
Any item that is damaged in shipping can be exchanged for an identical item with the same personalization. Should you receive a damaged item, please call our Customer Service Department at (800) 816-0922 within 3 days of receiving your order. You will need to also sent an email within 3 days stating the problem and attach a photo of the damaged area and attach it to the email. We will send out a replacement at no charge.
We do not honor pricing typo errors