What Are the Image Requirements?
- JPEG PNG or TIFF Formats Are Best
- Do not send gif image - GIF images will not reproduce as well as other formats because of color compression.
- Use 300 dpi resolution or higher
- Close Up Images Work Best with Background Area
- Send Uncropped Images, we will crop for best position for the item you purchase
- We do not correct image color
- Bright colors work best
- We do not correct image focus
*Note: Image size of approx 4x4 inches or larger works best for most items. We can reduce the size of the image to fit the item you order. When more than one subject is in the photo, make sure that the subjects are very close together. If sending a picture via mail, place the picture between 2 pieces of cardboard so it doesn't get damaged in route. We will return your photo with your order. *Note: There are some items, such as glass photo coasters, the leather bookmarks, etc. that may be personalized by adding a photo after the customer receives the order. For those items we do not add the photo before your order is shipped. This is clearly stated in the item description.. Please do not submit crude or off-color designs or text. Please do not submit images for which you do not hold the copyright.
What is the Turn-around Time?
For custom personalized photo gifts a digital proof us usually sent via Email within 24 hours when requested. We ship most items within 3 - 5 business days after receiving approval of a proof, subject to availability. Due to certain types of personalization some items may take longer and the exceptions to this rule are noted in the product description. When determining if we can meet your deadline, please remember to factor in the actual time it takes for shipping the item from our location to yours. "Ships Within 3 - 5 Business Days" doesn't mean you will have your order in 3 - 5 days. It means the item will leave our facility in 3 - 5 business days. A Business Day = One Day 9am - 5pm CST Monday - Friday
The Office and the Production Shop are closed Saturday and Sunday, therefore Saturday and Sunday are not considered business days. Orders placed after 2:00PM CST will be processed the next business day.
On out of stock items, to cut costs so we can pass that savings to our customers, we reorder supplies on Monday and Thursday morning of each week, therefore out of stock items are usually ready to ship within 7 business days after the order is placed. We are not responsible for shipping delays due to weather conditions (delays from road conditions due to flooding, snow, etc). Express Shipping options are available on all items. Rush Fees are availabe on certain items. Those items are specified in the description area for that item. Rush Fees shorten the production time. They do not shorten the shipping time. You would need to select UPS 2nd Day Air or UPS Next Day Air during the checkout process to expedite (shorten) the shipping time.