Frequently Asked Questions
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Audio Instructions: How to submit a photo for your order. Covers image requirements and how to send your picture to us after you order, and receiving a digital proof for orders that require one. |
How do I Submit the Photo For My Order?After you place your order you will come to the "Order Confirmation Page" Listed at the top of this page, you will find an email address and simple instructions for sending us your photo.What Are the Image Requirements?
If sending a picture via mail, place the picture between 2 pieces of cardboard so it doesn't get damaged in route. We will return your photo with your order. *Note: There are some items, such as glass photo coasters, the leather bookmarks, etc. that may be personalized by adding a photo after the customer receives the order. For those items we do not add the photo before your order is shipped. This is clearly stated in the item description.. Please do not submit crude or off-color designs or text. Please do not submit images for which you do not hold the copyright. What is the Turn-around Time?For custom personalized photo gifts a digital proof us usually sent via Email within 24 hours when requested. We ship most items within 3 - 5 business days after receiving approval of a proof, subject to availability. Due to certain types of personalization some items may take longer and the exceptions to this rule are noted in the product description.When determining if we can meet your deadline, please remember to factor in the actual time it takes for shipping the item from our location to yours. "Ships Within 3 - 5 Business Days" doesn't mean you will have your order in 3 - 5 days. It means the item will leave our facility in 3 - 5 business days. A Business Day = One Day 9am - 5pm CST Monday - Friday The Office and the Production Shop are closed Saturday and Sunday, therefore Saturday and Sunday are not considered business days. Orders placed after 2:00PM CST will be processed the next business day. On out of stock items, to cut costs so we can pass that savings to our customers, we reorder supplies on Monday and Thursday morning of each week, therefore out of stock items are usually ready to ship within 7 business days after the order is placed. We are not responsible for shipping delays due to weather conditions (delays from road conditions due to flooding, snow, etc). Express Shipping options are available on all items. Rush Fees are availabe on certain items. Those items are specified in the description area for that item. Rush Fees shorten the production time. They do not shorten the shipping time. You would need to select UPS 2nd Day Air or UPS Next Day Air during the checkout process to expedite (shorten) the shipping time. What is the Guarantee for My Order?Any item that is damaged in shipping can be exchanged for an identical item with the same personalization. However, a claim must be made with the freight carrier. For items personalized with your picture and custom design we will send you a digital proof for your approval before your order is placed into the production schedule. If changes are needed we will make them during this process. We are not responsible for misspelled names, (unless it is our fault) incomplete information, or for wrong items purchased. The better the photo you send us, the better your imprint will be. Please check shopping cart carefully.We cannot accept returns on any personalized merchandise. All sales are final. Should you receive a damaged item, please call our Customer Service Department at (800) 816-0922. We will send out a replacement at no charge. When you receive your replacement shipment, you may find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). Following the instructions provided, return the damaged merchandise to us. Do not include anything else in your return shipment. Shipping expenses are not refundable We do not honor pricing typo errors What Shipping Methods Are Available?USPS Priority MailWe offer UPSP Priority Mail to all lower 48 US States. Alaska and Hawaii please call to determine availablity and shipping cost for your order.UPSDomestic Destinations UPS Ground UPS Next Day AirŪ - All 50 US States, limitations in Alaska & Hawaii UPS 2nd Day AirŪ -All 50 US States, limitations in Alaska & HawaiiUPS Shipping Rates Calculated Automatically and Visible During the Checkout Process. Rates are Determined by the Weight of Order, Size of the Box and Shipping from Area Code 64078 to your location. Due to the weight and size of several items, we reserve the right to contact customers with an adjusted shipping amount when selecting UPS air shipping Shipping Destinations: United States Armed Service Men & Women Overseas using APO address may contact us regarding shipping arrangements for your order via USPS Priority Mail. 1-800-816-0922 
Do You Collect Sales Tax?We collect sales tax for residence ordering from the State of MissouriIs My Order Safe & Security?  
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